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    Frequently Asked Questions

    We’re so pleased that you have bought or are considering buying an Artsy Mat, we know that you may have questions before or after ordering and we hope to cover the majority of them in this section. If you have a further enquiry, please use the contact form and we will get back to you within 24 hours (Monday-Friday).

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    About Artsy Mats Products

    What types of mats does Artsy Mats offer?

    Artsy Mats offers a wide variety of stylish and functional mats to suit every need and aesthetic. Our collection includes durable coir doormats, elegant stone bath mats, practical vinyl kitchen mats, convenient indoor washable doormats, and robust outdoor doormats. We also feature options for personalised mats and seasonal designs like Winter doormats.

    What makes Artsy Mats doormats different from standard mats?

    Artsy Mats doormats stand out due to their unique designs, high-quality materials, and attention to detail. We collaborate with artists to bring you exclusive styles you won’t find elsewhere, from sophisticated patterns to eye-catching funny doormats. Many of our mats also feature enhanced durability, better absorption, or special features like reduced shedding on our coir doormats.

    What makes Artsy Mats different from other mat retailers?

    Beyond our unique product designs, Artsy Mats is committed to quality and customer satisfaction. We focus on providing mats that are not only stylish but also perform exceptionally well, whether it’s a quick-drying stone bath mat or a hard-wearing outdoor doormat. We also offer options for creating a unique personalised doormat to truly make your entrance your own.

    Are Artsy Mats suitable for both indoor and outdoor use?

    We offer a range of mats specifically designed for different environments. For example, our coir doormats are suitable for indoor and sheltered outdoor use whereas, our specially designated outdoor doormats are perfect for external use. We also have a wide selection of indoor washable doormats and decorative mats for inside your home. Always check the product description to ensure the mat suits your intended location.

    Do Artsy Mats fade in the sun or wear in the rain?

    The durability of our mats against sun and rain varies by material. Our outdoor doormats, including many coir doormats, are designed to withstand the elements, but some fading over time with prolonged direct sun exposure is natural for any outdoor product. PVC and rubber mats tend to be very weather-resistant. We recommend checking the specific product details for information on UV resistance and weatherproofing.

    Does Artsy Mats offer eco-friendly or sustainable mat options?

    Yes, we are committed to offering sustainable choices. Our coir doormats are made from natural coconut fibres, which are a renewable resource. Diatomaceous earth is used for our stone bath mats, durable vinyl for vinyl kitchen mats, recycled truck tyres & nylon fibres for indoor washable doormats, and PVC for outdoor doormats. We are continuously exploring new eco-friendly materials and production methods.

    Do your mats contain any harmful chemicals?

    We prioritize the safety and well-being of our customers. Our mats are manufactured to meet safety standards, and we strive to use non-toxic materials. For specific material information, such as for our stone bath mats or vinyl kitchen mats, please refer to the product details on each page.

    What are the most popular doormat designs at Artsy Mats?

    Our popular designs often include timeless welcome messages, contemporary geometric patterns, nature-inspired themes, and, of course, our much-loved funny doormats. Our personalised doormats are also a customer favourite for adding a unique touch. Keep an eye on our “Bestsellers” section!

    Is Artsy Mats suitable for high-traffic areas?

    Absolutely. Many of our mats, especially our commercial-grade outdoor doormats and robust coir doormats, are designed to withstand high foot traffic. Look for durability features in the product descriptions.

    What materials are Artsy Mats made from?

    We use a variety of high-quality materials tailored to the specific function of the mat. This includes natural coconut fibres for coir doormats, diatomaceous earth for stone bath mats, durable vinyl for vinyl kitchen mats, recycled truck tyres & nylon fibres for indoor washable doormats, and PVC for outdoor doormats.

    What sizes are available for Artsy Mats doormats?

    Our goal has always been to create a range of mats to suit every home. We stock a huge range of sizes which you can find specific dimensions on each product page. The sizes vary depending on which mat you desire.

    If you’re looking for a particular size for your coir doormat or other styles, browse the product listings or use our website filters.

    Best Flooring for Our Doormats & Bath Mats

    Our doormats & bath mats are designed to work well on a variety of flooring types. Here’s a guide to help you choose the best placement:

    • Laminate Flooring: A great match! Just lift the mat occasionally to keep the area fresh and dry.
    • Hardwood Flooring: Works well and helps protect against dirt and moisture.
    • Tiled Floors (Ceramic & Porcelain): Ideal for both ceramic and porcelain tiles.
    • Carpeted Flooring: Can be placed on carpets without issue, though a non-slip underlay may help with stability.
    • Vinyl Flooring: Suitable for most vinyl floors. However, latex and rubber-backed products may cause plasticiser migration, which can lead to discoloration or surface changes over time. We recommend checking with your flooring manufacturer. You can use a suitable underlay to prevent this.
    • Karndean Flooring: Karndean advises against using rubber-backed products, as they can cause plasticiser migration. We recommend checking Karndean’s official care guidelines before use.
    • Concrete Floors: Our mats are ideal for both indoor and outdoor concrete surfaces, keeping dirt and moisture at bay.

    Our mats have a non-slip backing, so no additional underlay is needed in most cases. If you’re unsure about compatibility, we recommend checking with your flooring manufacturer for tailored advice.

    Do your designs come in different languages?

    Our design team are always creating and expanding on what we offer, we now have mats available in 7 languages and we aim to add to this.

    Coir Doormats

    What are the benefits of choosing an Artsy Mats coir doormat?

    Artsy Mats coir doormats are an excellent choice for several reasons: they are highly effective at scraping dirt and mud from shoes, made from natural and durable coconut fibres, and offer a classic, welcoming aesthetic. Our coir doormats are also designed for reduced shedding.

    Are Artsy Mats coir doormats suitable for outdoor use?

    Yes, coir doormats are generally suitable for outdoor use, particularly in sheltered areas like a porch. They are robust and great for scraping debris. For areas with heavy rain exposure, consider one of our more weather-resistant outdoor doormats.

    How do I clean and maintain my Artsy Mats coir doormat?

    Cleaning your coir doormat is simple! Regularly shake it out or use a stiff brush to remove loose dirt. You can also vacuum it. Avoid soaking it in water, as this can prolong drying time and potentially affect the natural fibres.

    Do Artsy Mats coir doormats shed a lot? What makes yours "reduced shedding"?

    Some shedding is natural for coir doormats, especially initially. However, Artsy Mats coir doormats are often made with high-quality fibres and construction techniques to help minimise shedding compared to standard coir mats.

    Are Artsy Mats coir doormats waterproof or weather-resistant?

    Coir doormats are naturally water-absorbent but not fully waterproof. They can withstand some moisture but should not be left saturated for extended periods. For full weather resistance, explore our range of synthetic outdoor doormats.

    How long can I expect an Artsy Mats coir doormat to last?

    With proper care, an Artsy Mats coir doormat can last for several years, depending on traffic and exposure to elements. Regular cleaning will help extend its lifespan.

    Can Artsy Mats coir doormats be cut to a custom size?

    Generally, we do not recommend cutting our finished coir doormats as it can compromise the edging and lead to unravelling or increased shedding. We offer a variety of sizes to fit most needs. For customisation, consider our personalised doormat options where available.

    Washable Doormats

    What materials are Artsy Mats washable indoor doormats made from?

    Our indoor washable doormats are typically made from durable nylon fibres and recycled tyre rubber for a non-slip backing. These materials are chosen for their ability to trap dirt, absorb moisture, and withstand machine washing.

    How do I wash my Artsy Mats washable doormat? Can it go in the washing machine?

    Yes, our indoor washable doormats are designed to be machine washable. We recommend checking the specific care label on your mat, but generally, a gentle cycle with cold water and mild detergent is suitable. Air dry thoroughly before reuse.

    Are Artsy Mats washable doormats good for homes with pets or children?

    Absolutely! Indoor washable doormats are an excellent choice for homes with pets and children. They are easy to clean, helping to manage muddy paws, spills, and everyday messes, keeping your home tidier.

    Do Artsy Mats washable doormats have a non-slip backing?

    Yes, our indoor washable doormats typically feature a non-slip backing (made with recycled tyre rubber) to help keep them securely in place and prevent slips and trips.

    How often should I wash my Artsy Mats washable doormat?

    This depends on the amount of traffic and dirt it accumulates. For high-traffic areas or homes with pets, you might wash it weekly or bi-weekly. For less trafficked areas, monthly washing may suffice.

    Outdoor Doormats

    Which Artsy Mats are best for outdoor use and all-weather conditions?

    Our dedicated outdoor doormats, made from PVC are best for all-weather conditions. These are designed to withstand rain, sun, and temperature changes.

    Are Artsy Mats PVC noodle doormats durable and easy to clean?

    Yes, our PVC noodle outdoor doormats are very durable and incredibly easy to clean. The looped texture traps dirt effectively, and you can simply shake, hose down, or vacuum the mat to clean it. They are also quick-drying and resistant to mildew.

    What are the advantages of a PVC noodle doormat from Artsy Mats?

    PVC outdoor noodle doormats from Artsy Mats offer excellent dirt-trapping capabilities, superior durability, are all-weather resistant, easy to clean, and provide a comfortable cushioned feel. They are a great practical choice for any outdoor doormat requirement.

    Stone Bath Mats

    What are Artsy Mats stone bath mats made of?

    Our stone bath mats are crafted from diatomaceous earth, a natural, highly absorbent, and quick-drying material. This innovative material offers a unique and hygienic alternative to traditional fabric bath mats. Read our blog What Is A Diatomite Bath Mat.

    How do Artsy Mats stone bath mats absorb water so quickly?

    The millions of micropores in the diatomaceous earth used in our stone bath mats allow them to absorb water almost instantly from your feet. The water then evaporates quickly from the surface, leaving the mat dry and slip-resistant.

    Are Artsy Mats stone bath mats anti-mould and anti-bacterial?

    Yes, due to their rapid drying properties and the nature of diatomaceous earth, stone bath mats are naturally resistant to mould, mildew, and bacteria growth, making them a hygienic option for your bathroom.

    How do I clean and care for my Artsy Mats stone bath mat?

    For general maintenance, simply wipe your stone bath mat with a warm damp cloth or rinse it with water, allowing the mat to air dry. If you stain your mat, you can lightly sand it using sandpaper but please consider that this may affect the design on your mat.

    Will an Artsy Mats stone bath mat feel cold or hard underfoot?

    Stone bath mats have a solid, smooth surface. They might feel different from plush fabric mats but are not typically uncomfortably cold. Many users appreciate the clean, firm feel.

    Can Artsy Mats stone bath mats warp or stain?

    To prevent warping, ensure your stone bath mat is placed on a flat, even surface. While they are stain-resistant to water, coloured liquids or oils could potentially cause stains. Clean spills promptly.

    Are Artsy Mats stone bath mats non-slip?

    Yes, our stone bath mats have integrated anti-slip pads. Their quick-drying nature also helps maintain this slip resistance, even when stepping out of the shower.

    Kitchen Mats

    What are the benefits of using an Artsy Mats vinyl kitchen mat?

    An Artsy Mats vinyl kitchen mat offers several benefits: they provide comfortable cushioning to reduce fatigue when standing for long periods, they are incredibly easy to clean (just wipe spills away!), protect your floor from spills and scratches, and come in stylish designs to enhance your kitchen décor.

    Why You Need A Vinyl Mat

    Are Artsy Mats vinyl kitchen mats easy to clean and stain-resistant?

    Yes, one of the biggest advantages of our vinyl kitchen mats is that they are exceptionally easy to clean and highly stain-resistant. Most spills can be wiped away with a damp cloth and mild detergent.

    Do Artsy Mats vinyl kitchen mats have a non-slip backing?

    Yes, our vinyl kitchen mats are designed with a non-slip backing to ensure they stay firmly in place on your kitchen floor, providing safety and stability.

    What designs and sizes do Artsy Mats vinyl kitchen mats come in?

    We offer vinyl kitchen mats in a range of sizes, including runners for longer counter spaces and standard mats for sink or stove areas. Designs vary from modern geometrics to classic patterns and vibrant colours.

    Are Artsy Mats vinyl kitchen mats comfortable to stand on for long periods?

    Yes, our vinyl kitchen mats are designed with a degree of cushioning to provide anti-fatigue support, making them more comfortable to stand on while cooking or washing dishes.

    Sizing, Personalisation & Style

    How do I choose the right size doormat for my doorway on Artsy Mats?

    A good rule of thumb is that your doormat should be at least 80% of the width of your doorway. We offer various sizes across our mat styles, and product pages list specific dimensions. Consider the swing of your door and the space available.

    How do I choose the right mat for my hallway or porch?

    For hallways, consider an indoor washable doormat or a stylish runner. For porches, a durable outdoor doormat or a welcoming coir doormat is ideal, depending on whether the porch is covered or exposed.

    Does Artsy Mats offer custom or personalized doormats?

    Yes, we proudly offer options for a personalised doormat! You can add names, monograms, or custom text to select doormat designs to create a truly unique entrance piece.

    What are the latest stylish doormat trends available at Artsy Mats?

    Current trends include bold geometric patterns, botanical prints, witty and funny doormats, and minimalist designs. Layering doormats is also popular. Check our “New Arrivals” or “Trending” sections for the latest styles. Use our website’s search or filter options to find your perfect theme.

    Do you sell seasonal or holiday-themed mats? (e.g., Christmas, Spring doormats)

    Absolutely! We offer a delightful range of seasonal and holiday-themed mats, including our popular Christmas doormat collection, as well as designs for Spring, Autumn, Halloween, and more.

    What colour options are available for Artsy Mats products?

    Our mats come in a wide spectrum of colours, from classic neutrals to vibrant hues. You can often filter products by colour on our category pages to find the perfect match for your décor.

    How can I match my Artsy Mat with my home décor?

    Consider the existing colours and style of your entryway or room. For a cohesive look, choose a mat that complements your door colour, exterior finishes, or interior design elements. Our diverse range, from modern vinyl kitchen mats to rustic coir doormats, ensures there’s something for every style.

    Which mats are best for a modern rustic home?

    For a modern rustic aesthetic, consider our natural coir doormats with simple or typography-based designs. A personalised doormat with a family name in a classic font could also fit beautifully. Inside, a vinyl kitchen mat with a subtle pattern or earthy tone can complement this style.

    Care, Durability & Safety

    What is the best way to clean Artsy Mats in general?

    Care instructions vary by material. For coir doormats, shaking or brushing is best. Our indoor washable doormats can often be machine washed. Stone bath mats can be wiped or lightly sanded. Vinyl kitchen mats are easily wiped clean. Our outdoor mats can be kept clean by shaking or washing down. Always refer to the specific care instructions on the product page or label.

    Are Artsy Mats machine washable?

    Some of our mats, specifically our indoor washable doormats, are designed to be machine washable. However, materials like coir and stone are not. Always check the product description and care label before washing.

    How durable are Artsy Mats? What is their expected lifespan?

    The lifespan of an Artsy Mat depends on the material, usage, and care. Our outdoor doormats and coir doormats are built for durability, while stone bath mats can last for many years with proper care. Check product details for specific durability information.

    Do Artsy Mats have non-slip backings?

    Yes, all of our mats, including indoor washable doormatsvinyl kitchen mats, stone bath mats, coir doormats and outdoor doormats, feature non-slip backings to enhance safety. This is a key feature we prioritise for relevant product types.

    Are Artsy Mats safe for pets and children?

    Yes, we strive to use non-toxic materials, and our mats are generally safe for homes with pets and children. Our indoor washable doormats are particularly great for easy clean up of pet and kid-related messes.

    Which Artsy Mats are best for trapping dirt and mud / for muddy boots?

    For trapping heavy dirt and mud, our coir doormats are an excellent choice due to their coarse fibres. Our PVC noodle outdoor doormats are also highly effective at scraping and trapping debris.

    Are Artsy Mats products safe for all floor types (e.g., hardwood, vinyl, tile)?

    Our doormats & bath mats are designed to work well on a variety of flooring types. However, for certain delicate flooring or finishes, it’s always a good idea to check the product description or consult the flooring manufacturer. Here’s a guide to help you choose the best placement:

    • Laminate Flooring: A great match! Just lift the mat occasionally to keep the area fresh and dry.
    • Hardwood Flooring: Works well and helps protect against dirt and moisture.
    • Tiled Floors (Ceramic & Porcelain): Ideal for both ceramic and porcelain tiles.
    • Carpeted Flooring: Can be placed on carpets without issue, though a non-slip underlay may help with stability.
    • Vinyl Flooring: Suitable for most vinyl floors. However, latex and rubber-backed products may cause plasticiser migration, which can lead to discoloration or surface changes over time. We recommend checking with your flooring manufacturer. You can use a suitable underlay to prevent this.
    • Karndean Flooring: Karndean advises against using rubber-backed products, as they can cause plasticiser migration. We recommend checking Karndean’s official care guidelines before use.
    • Concrete Floors: Our mats are ideal for both indoor and outdoor concrete surfaces, keeping dirt and moisture at bay.

    Our mats have a non-slip backing, so no additional underlay is needed in most cases. If you’re unsure about compatibility, we recommend checking with your flooring manufacturer for tailored advice. Ensure mats are placed on clean, dry surfaces.

    Does Artsy Mats offer eco-friendly or sustainably made mat options?

    Yes, we offer several eco-friendly options such as our coir doormats which are made from natural coconut fibres, which are a renewable resource. Diatomaceous earth is used for our stone bath mats, durable vinyl for vinyl kitchen mats, recycled truck tyres & nylon fibres for indoor washable doormats, and PVC for outdoor doormats. We are continuously exploring new eco-friendly materials and production methods. You can find more information in product descriptions.

    Ordering, Shipping, Delivery & Returns

    How do I place an order?

    It’s really simple to place an order with us, use the menu bar at the top of our website to find the doormat you would like. Once you have found the mat you would like, add it to basket, click the basket button in the top right corner and fill in the form to complete your order. You will then receive an order confirmation via email.

    What payment options do you accept?

    We accept most payment options at checkout; this includes PayPal, Visa, MasterCard, American Express, Discover, Klarna, Maestro, GooglePay and ApplePay.

    How can I track my order from Artsy Mats?

    Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the courier’s website where you can monitor its progress.

    What are the shipping costs and delivery times for Artsy Mats?

    All deliveries to any UK Mainland address (excluding highlands) is free. 

    Highlands: £5.99
    Northern Ireland: £9.99
    Channel Islands: £9.99

    Expect all UK Mainland orders to be delivered to you within 3-5 working days, for Europe and the rest of the world we aim to get your mat to you within 14 days.

    Do you ship internationally?

    We do ship internationally as well, to calculate your shipping cost for countries overseas check the prices when you check out.

    I have a discount code, how do I use it?

    When you’re making your way through the checkout process, you will see a box where you can input your discount code. Once you have done this, your discount will be deducted from the total. Please note: most discount codes can only be used once per customer.

    What is your return or exchange policy for Artsy Mats?

    Artsy Mats are committed to you being happy with your product, this is why we give you 100 days to return your product and receive a refund. If you aren’t 100% happy with your mat, please get in touch. You can read our full returns policy here.

    What is your return policy on customised mats?

    Due to their unique nature, personalised doormats are non-returnable unless there is a manufacturing defect or error on our part.

    I have ordered the wrong mat, can I cancel my order?

    If you have changed your mind about the mat you ordered, please contact us as quickly as possible. Our team work hard to get your orders dispatched quickly so the quicker you contact us the better. If we have already dispatched your order, we would ask you to return it to us and we will happily refund you. This will then allow you to order the correct mat.

    Does Artsy Mats offer gift options?

    Yes, an Artsy Mat makes a wonderful gift! While we may not offer specific gift-wrapping options, you can certainly ship directly to the recipient.

    What’s a good mat design for a housewarming gift?

    A welcoming personalised doormat with the new homeowners’ name or a cheerful “Welcome” design is always a great choice. A stylish vinyl kitchen mat or a luxurious stone bath mat can also be very thoughtful housewarming gifts. Consider a funny doormat if you know their sense of humour!

    My Account

    Do you offer bulk or wholesale pricing?

    Yes, we do offer options for bulk orders and wholesale mats for businesses or individuals looking to purchase larger quantities. Please visit our wholesale section to learn more and get in touch with our team.

    I have a trade account, how do I login?

    If you are a wholesale buyer, use the login button at the top of our website to login to the wholesale website. If you can’t see this, click here.

    Why should I sign up for an Artsy account?
    • Check out faster
    • Save multiple shipping addresses
    • Access your order history
    • Track new orders
    • Save items to your wish list

    Sign up here.

    I've forgotten my account password, what do I do?

    It’s easy to reset your account password, click here.

    Contact Us

    How do I contact you?

    Our team are available 9-5pm Monday-Friday via Instagram, Facebook, email or phone. Use the contact form below and we aim to respond within 24 hours.

    I'm interested in wholesale doormats

    You can get acquainted with our offer for wholesale doormats here https://www.artsymats.com/wholesale-doormats/.

    Have a question?

    For any questions we have not answered, please get in touch and the Artsy team will be happy to help!

    Contact us
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