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    Frequently Asked Questions

    We’re so pleased that you have bought or are considering buying an Artsy Mat, we know that you may have questions before or after ordering and we hope to cover the majority of them in this section. If you have a further enquiry, please use the contact form and we will get back to you within 24 hours (Monday-Friday).

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    Mat information

    What are your mats made from?

    We offer a range of different doormat finishes, from coir to vinyl. Artsy started by offering coir mats with a sprayed design, we have now expanded our brand and have mats made from vinyl and stone as well.

    Do your mats come in several sizes?

    Yes, our goal has always been to create a range of mats to suit every home. We now stock a huge range of sizes, the sizes vary depending on which mat you desire.

    Coir: 6 sizes
    Vinyl: 4 sizes
    Bathmats: 1 size

    Do your designs come in different languages?

    Our design team are always creating and expanding on what we offer, we now have mats available in 7 languages and we aim to add to this.

    Shipping & Delivery

    How much does delivery cost?

    All deliveries to any UK Mainland address (excluding highlands) is free. 

    Highlands: £5.99
    Northern Ireland: £9.99
    Channel Islands: £9.99

    We do ship internationally as well, to calculate your shipping cost for countries overseas check the prices when you check out.

    How long does shipping take?

    Expect all UK Mainland orders to be delivered to you within 3-5 working days, for Europe and the rest of the world we aim to get your mat to you within 14 days.

    I have a discount code, how do I use it?

    When you’re making your way through the checkout process, you will see a box where you can input your discount code. Once you have done this, your discount will be deducted from the total. Please note: most discount codes can only be used once per customer.

    Orders & Payment

    How do I place an order?

    It’s really simple to place an order with us, use the menu bar at the top of our website to find the doormat you would like. Once you have found the mat you would like, add it to basket, click the basket button in the top right corner and fill in the form to complete your order. You will then receive an order confirmation via email.

    What payment options do you accept?

    We accept most payment options at checkout; this includes PayPal, Visa, MasterCard, American Express, Discover, Klarna, Maestro, GooglePay and ApplePay.

    Returns & Cancellations

    How do I return my order?

    Artsy Mats are committed to you being happy with your product, this is why we give you 100 days to return your product and receive a refund. If you aren’t 100% happy with your mat, please get in touch. You can read our full returns policy here.

    I have ordered the wrong mat, can I cancel my order?

    If you have changed your mind about the mat you ordered, please contact us as quickly as possible. Our team work hard to get your orders dispatched quickly so the quicker you contact us the better. If we have already dispatched your order, we would ask you to return it to us and we will happily refund you. This will then allow you to order the correct mat.

    Care Instructions

    How should I care for my coir mat?

    We advise banging out your doormat regularly and occasionally hoovering it if you notice excess fibres. It is normal for your mat to shed as it’s a natural product, please shelter your mat from weather as coir is very absorbent.

    How should I care for my vinyl mat?

    Vinyl is very easy to care for and shouldn’t need any extra care outside of your usual floor cleaning routine, we advise mopping/wiping the vinyl whenever it needs it.

    How should I care for my stone bathmat?

    Not only will this bath mat save on energy and living costs, it is incredibly easy to care for and doesn’t have to be an everyday household consideration. To ensure your bath mat is clean, simply wipe it down with a warm damp cloth and allow it to air dry. If you stain your mat, you can lightly sand it using sandpaper but please consider that this may affect the design on your mat.

    My Account

    I have a trade account, how do I login?

    If you are a wholesale buyer, use the login button at the top of our website to login to the wholesale website. If you can’t see this, click here.

    Why should I sign up for an Artsy account?
    • Check out faster
    • Save multiple shipping addresses
    • Access your order history
    • Track new orders
    • Save items to your wish list

    Sign up here.

    I've forgotten my account password, what do I do?

    It’s easy to reset your account password, click here.

    Contact Us

    How do I contact you?

    Our team are available 9-5pm Monday-Friday via Instagram, Facebook, email or phone. Use the contact form below and we aim to respond within 24 hours.

    I'm interested in wholesale doormats

    You can get acquainted with our offer for wholesale doormats here

    Have a question?

    For any questions we have not answered, please get in touch and the Artsy team will be happy to help!

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