Frequently Asked Questions

Yes, we accept returns on unused standard items within our returns window, provided they are in their original condition and packaging.
To start a return, please see this page. Once your return is received and inspected, a refund will be processed in line with our returns policy. We aim to make the process as simple and straightforward as possible.

Personalised doormats are made specifically to order, meaning they cannot be returned or refunded unless they arrive damaged or faulty. This is because each design is customised with your chosen text, name or details, making it unique to your home.

If your order arrives damaged or incorrect, please contact us as soon as possible with photos of the issue. This allows us to quickly assess the problem and offer a suitable solution, such as a replacement or refund. We always aim to resolve issues as efficiently as possible.

To clean a coir doormat, simply shake it outdoors regularly to remove loose dirt and debris. You can also use a stiff brush or vacuum cleaner to lift trapped particles from the fibres. Coir is a natural material, so it should not be soaked or exposed to prolonged moisture, as this can affect its durability and appearance. Keeping your mat in a sheltered entrance will help extend its lifespan.

Read our detailed blog on how to clean all of our mats, here.

Yes, our indoor washable mats are designed for easy home maintenance and can be machine washed on a low-temperature cycle. This makes them ideal for busy households, pet owners and high-traffic areas. We recommend checking the care label before washing and allowing the mat to air dry naturally where possible to maintain its shape and performance.

Outdoor mats can be cleaned by shaking them out regularly to remove dirt, mud and leaves. For a deeper clean, you can hose them down or use mild soapy water to remove stubborn marks. Always allow the mat to dry fully before placing it back in position to ensure optimal performance and longevity.

Kitchen vinyl mats are designed to be wipe-clean for maximum convenience. Simply use a damp cloth with mild detergent to remove spills, crumbs or stains. Avoid abrasive cleaners, as these may damage the surface. These mats are ideal for busy kitchens where easy maintenance is essential.

Artsy Mats offers a carefully selected range of materials to suit different areas of the home. These include natural coir (made from coconut fibres), durable recycled PVC outdoor mats, washable indoor mats and cushioned vinyl kitchen mats. Each material is chosen for its combination of practicality, durability and stylish design, ensuring there is a mat for every type of entrance and lifestyle.

Yes, we offer a range of outdoor doormats designed for different levels of exposure. Coir mats are best suited to sheltered entrances such as porches, while our recycled PVC outdoor mats are designed to withstand more exposed conditions. Both options are effective at trapping dirt and helping to keep your home cleaner.

Many of our mats feature non-slip or anti-slip backing to help keep them securely in place on hard flooring such as tile, laminate and wood. This is particularly useful in busy households where safety and stability are important, especially in entranceways and high-traffic areas.

Yes, Artsy Mats products are designed with real homes in mind. Our mats are ideal for households with pets and children, helping to trap mud, paw prints, crumbs and everyday mess. Durable materials and easy-clean designs make them a practical solution for busy family life.

Our mats are manufactured to meet safety standards, and we strive to use non-toxic materials. For specific material information, such as for our vinyl kitchen mats, please refer to the product details on each page.

Yes, we offer several eco-friendly options such as our coir doormats which are made from natural coconut fibres, which are a renewable resource. Diatomaceous earth is used for our durable vinyl for vinyl kitchen mats, recycled truck tyres & nylon fibres for indoor washable doormats, and PVC for outdoor doormats. We are continuously exploring new eco-friendly materials and production methods. You can find more information in product descriptions.

Our doormats & bath mats are designed to work well on a variety of flooring types. However, for certain delicate flooring or finishes, it’s always a good idea to check the product description or consult the flooring manufacturer. Here’s a guide to help you choose the best placement:

• Laminate Flooring: A great match! Just lift the mat occasionally to keep the area fresh and dry.
• Hardwood Flooring: Works well and helps protect against dirt and moisture.
• Tiled Floors (Ceramic & Porcelain): Ideal for both ceramic and porcelain tiles.
• Carpeted Flooring: Can be placed on carpets without issue, though a non-slip underlay may help with stability.
• Vinyl Flooring: Suitable for most vinyl floors. However, latex and rubber-backed products may cause plasticiser migration, which can lead to discoloration or surface changes over time. We recommend checking with your flooring manufacturer. You can use a suitable underlay to prevent this.
• Karndean Flooring: Karndean advises against using rubber-backed products, as they can cause plasticiser migration. We recommend checking Karndean’s official care guidelines before use.
• Concrete Floors: Our mats are ideal for both indoor and outdoor concrete surfaces, keeping dirt and moisture at bay.

Our mats have a non-slip backing, so no additional underlay is needed in most cases. If you’re unsure about compatibility, we recommend checking with your flooring manufacturer for tailored advice. Ensure mats are placed on clean, dry surfaces.

A good rule of thumb is that your doormat should be at least 80% of the width of your doorway. We offer various sizes across our mat styles, and product pages list specific dimensions. Consider the swing of your door and the space available.

A welcoming personalised doormat with the new homeowners’ name or a cheerful “Welcome” design is always a great choice. A stylish vinyl kitchen mat can also be very thoughtful housewarming gifts. Consider a funny doormat if you know their sense of humour!

Personalised doormats are made to order, which means they may take slightly longer to arrive than standard products. This allows time for your custom design to be carefully produced. Estimated delivery times are always shown at checkout so you know exactly when to expect your order.

Yes, all personalised doormats are individually made to order. This ensures each mat is unique and tailored specifically to your chosen design, whether that includes a family name, house number or custom message.

Depending on the product, customisation options may include names, text, fonts, layout styles and design variations. Each product page clearly outlines the available options so you can create a design that suits your home and personal style.

Personalised mats are non-refundable unless they arrive damaged or faulty, as they are custom made specifically for each customer. If there is an issue with your order, contact us on the form below and our team will work quickly to resolve it.

Unfortunately we do not offer custom sized doormats.

We offer a variety of sizes to fit most needs. For customisation, consider our personalised doormat options where available.

We do not recommend cutting our finished coir doormats as it can compromise the edging and lead to unravelling or increased shedding.

Yes, we do offer options for bulk orders and wholesale mats for businesses or individuals looking to purchase larger quantities. Please visit our wholesale section to learn more and get in touch with our team.

If you are a wholesale buyer, use the login button at the top of our website to login to the wholesale website. If you can’t see this, click here.

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