Orders & delivery
How long does delivery take?
US orders ship from Pennsylvania and typically arrive within 3–8 business days. Personalized doormats are made to order and may require additional production time. The latest estimate is shown at checkout.
Do you ship across the United States?
Yes. We ship throughout the United States. Standard shipping is free within the contiguous United States; additional charges apply to Alaska, Hawaii, and US territories and are shown at checkout.
Can I track my order?
Yes. Once your order ships, you will receive a tracking link by email so you can follow its progress and see estimated arrival updates.
Do you offer free delivery?
Standard shipping is free within the contiguous United States. Additional charges apply to Alaska, Hawaii, and US territories and are shown at checkout.
What payment options do you accept?
We accept most payment options at checkout; this includes PayPal, Visa, MasterCard, American Express, Discover, Klarna, Maestro, GooglePay and ApplePay.
I have a discount code, how do I use it?
When you’re making your way through the checkout process, you will see a box where you can input your discount code. Once you have done this, your discount will be deducted from the total. Please note: most discount codes can only be used once per customer.
I have ordered the wrong mat, can I cancel my order?
If you ordered the wrong mat, contact us as quickly as possible. If a standard item has already shipped, you may request a return under our returns policy. Personalized products are not returnable.
Does Artsy Mats offer gift options?
Yes, an Artsy Mat makes a wonderful gift! While we may not offer specific gift-wrapping options, you can certainly ship directly to the recipient.
Returns & refunds
Can I return my order?
Eligible unused standard products can be returned within 100 days in their original condition and packaging. The buyer pays return shipping, and a $20 restocking fee applies. Start your return here.
Can personalized mats be returned?
Personalized products are not returnable. If your personalized item arrives damaged, defective, or incorrect, contact us promptly with photos so we can help.
What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with photos of the issue. This allows us to quickly assess the problem and offer a suitable solution, such as a replacement or refund. We always aim to resolve issues as efficiently as possible.
Care & cleaning
How do I clean a coir doormat?
To clean a coir doormat, simply shake it outdoors regularly to remove loose dirt and debris. You can also use a stiff brush or vacuum cleaner to lift trapped particles from the fibers. Coir is a natural material, so it should not be soaked or exposed to prolonged moisture, as this can affect its durability and appearance. Keeping your mat in a sheltered entrance will help extend its lifespan.
Read our detailed blog on how to clean all of our mats, here.
How do I clean outdoor mats?
Outdoor mats can be cleaned by shaking them out regularly to remove dirt, mud and leaves. For a deeper clean, you can hose them down or use mild soapy water to remove stubborn marks. Always allow the mat to dry fully before placing it back in position to ensure optimal performance and longevity.
Product information
What are Artsy Mats made from?
In the US, Artsy Mats offers two materials: natural coir, made from coconut fibers, for covered porches and sheltered entries, and durable all-weather mats, made from recycled PVC, for exposed doors and indoor use. Both carry our original designs.
Are your mats suitable for outdoor use?
Yes, we offer a range of outdoor doormats designed for different levels of exposure. Coir mats are best suited to sheltered entrances such as porches, while our recycled PVC outdoor mats are designed to withstand more exposed conditions. Both options are effective at trapping dirt and helping to keep your home cleaner.
Do your mats have non-slip backing?
Many of our mats feature non-slip or anti-slip backing to help keep them securely in place on hard flooring such as tile, laminate and wood. This is particularly useful in busy households where safety and stability are important, especially in entranceways and high-traffic areas.
Are your mats suitable for homes with pets and children?
Yes, Artsy Mats products are designed with real homes in mind. Our mats are ideal for households with pets and children, helping to trap mud, paw prints, crumbs and everyday mess. Durable materials and easy-clean designs make them a practical solution for busy family life.
Our mats are manufactured to meet safety standards, and we strive to use non-toxic materials. For specific material information, such as for our vinyl kitchen mats, please refer to the product details on each page.
Are Artsy Mats environmentally friendly?
Yes. Our coir doormats are made from natural coconut fibers, a renewable resource, and our all-weather doormats are made from recycled materials.
Are Artsy Mats products safe for all floor types (e.g., hardwood, vinyl, tile)?
Our doormats are designed to work well on a variety of flooring types. However, for certain delicate flooring or finishes, it’s always a good idea to check the product description or consult the flooring manufacturer. Here’s a guide to help you choose the best placement:
- Laminate Flooring: A great match! Just lift the mat occasionally to keep the area fresh and dry.
- Hardwood Flooring: Works well and helps protect against dirt and moisture.
- Tiled Floors (Ceramic & Porcelain): Ideal for both ceramic and porcelain tiles.
- Carpeted Flooring: Can be placed on carpets without issue, though a non-slip underlay may help with stability.
- Vinyl Flooring: Suitable for most vinyl floors. However, latex and rubber-backed products may cause plasticiser migration, which can lead to discoloration or surface changes over time. We recommend checking with your flooring manufacturer. You can use a suitable underlay to prevent this.
- Karndean Flooring: Karndean advises against using rubber-backed products, as they can cause plasticiser migration. We recommend checking Karndean’s official care guidelines before use.
- Concrete Floors: Our mats are ideal for both indoor and outdoor concrete surfaces, keeping dirt and moisture at bay.
Our mats have a non-slip backing, so no additional underlay is needed in most cases. If you’re unsure about compatibility, we recommend checking with your flooring manufacturer for tailored advice. Ensure mats are placed on clean, dry surfaces.
How do I choose the right size doormat for my doorway on Artsy Mats?
A good rule of thumb is that your doormat should be at least 80% of the width of your doorway. We offer various sizes across our mat styles, and product pages list specific dimensions. Consider the swing of your door and the space available.
What's a good mat design for a housewarming gift?
A welcoming personalized doormat with the new homeowners’ name or a cheerful “Welcome” design is always a great choice. Consider a funny doormat if you know their sense of humor!
Personalized Mats
How long do personalized mats take to arrive?
Personalized doormats are made to order, which means they may take slightly longer to arrive than standard products. This allows time for your custom design to be carefully produced. Estimated delivery times are always shown at checkout so you know exactly when to expect your order.
Are personalized mats made to order?
Yes, all personalized doormats are individually made to order. This ensures each mat is unique and tailored specifically to your chosen design, whether that includes a family name, house number or custom message.
What customization options are available?
Depending on the product, customization options may include names, text, fonts, layout styles and design variations. Each product page clearly outlines the available options so you can create a design that suits your home and personal style.
Can I return a personalized mat?
Personalized mats are non-refundable unless they arrive damaged or faulty, as they are custom made specifically for each customer. If there is an issue with your order, contact us on the form below and our team will work quickly to resolve it.
Do you offer custom sizes?
Unfortunately we do not offer custom sized doormats.
We offer a variety of sizes to fit most needs. For customization, consider our personalized doormat options where available.
We do not recommend cutting our finished coir doormats as it can compromise the edging and lead to unraveling or increased shedding.
Account Info
Why should I sign up for an Artsy Mats account?
- Check out faster
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your wish list
I've forgotten my account password, what do I do?
It’s easy to reset your account password, click here.
I have a trade account, how do I log in?
If you are a wholesale buyer, use the login button at the top of our website to login to the wholesale website. If you can’t see this, click here.
Do you offer bulk or wholesale pricing?
Wholesale and drop shipping are available to approved partners in both the United States and the United Kingdom. Contact our trade team for eligibility, order minimums, current pricing, and shipping terms.
