Refund policy

US Returns and Refunds

We offer a 100-day return policy for eligible standard products. You have 100 days after delivery to request a return.

Items must be unused, in their original condition, and include proof of purchase. Contact us before shipping a return. If approved, we will provide instructions and the correct return address.

The buyer is responsible for return shipping. A $20 restocking fee is deducted from eligible refunds.

Personalized products

Personalized products are not returnable. If a personalized product arrives damaged, defective, or incorrect, contact us promptly with photos so we can help.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us promptly if it is damaged, defective, or incorrect, and include photos of the issue. We will review the issue and arrange an appropriate replacement or refund.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, less the $20 restocking fee, and are usually processed within 10 business days. Your bank or card issuer may need additional time to post the refund.