Orders & delivery
How long does delivery take?
We aim to dispatch all orders as quickly as possible, with most UK deliveries arriving within 2 – 5 working days. Delivery times may vary slightly depending on the product type and location. Personalised doormats are made to order, so they may take a little longer to arrive due to the custom production process. Estimated delivery times are always shown at checkout so you know exactly what to expect before placing your order.
Do you deliver across the UK?
Yes, we deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. We use reliable UK delivery partners to ensure your order arrives safely and efficiently. Whether you are ordering a coir doormat, outdoor mat or washable indoor mat, we aim to provide a smooth and dependable delivery experience nationwide.
Can I track my order?
Yes, once your order has been dispatched you will receive a tracking link via email. This allows you to follow your delivery in real time and see estimated arrival updates. If you have any issues accessing your tracking information, our customer service team will be happy to assist.
Do you offer free delivery?
We offer free UK mainland delivery on qualifying orders, which will be clearly stated at checkout. If delivery charges apply, they will always be displayed before you complete your purchase, so there are no hidden costs. Our aim is to keep pricing transparent and straightforward for all customers.
What payment options do you accept?
We accept most payment options at checkout; this includes PayPal, Visa, MasterCard, American Express, Discover, Klarna, Maestro, GooglePay and ApplePay.
I have a discount code, how do I use it?
When you’re making your way through the checkout process, you will see a box where you can input your discount code. Once you have done this, your discount will be deducted from the total. Please note: most discount codes can only be used once per customer.
I have ordered the wrong mat, can I cancel my order?
If you have changed your mind about the mat you ordered, please contact us as quickly as possible. Our team work hard to get your orders dispatched quickly so the quicker you contact us the better. If we have already dispatched your order, we would ask you to return it to us and we will happily refund you. This will then allow you to order the correct mat.
Does Artsy Mats offer gift options?
Yes, an Artsy Mat makes a wonderful gift! While we may not offer specific gift-wrapping options, you can certainly ship directly to the recipient.
Returns & refunds
Can I return my order?
Yes, we accept returns on unused standard items within our returns window, provided they are in their original condition and packaging.
To start a return, please see this page. Once your return is received and inspected, a refund will be processed in line with our returns policy. We aim to make the process as simple and straightforward as possible.
Can personalised mats be returned?
Personalised doormats are made specifically to order, meaning they cannot be returned or refunded unless they arrive damaged or faulty. This is because each design is customised with your chosen text, name or details, making it unique to your home.
What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with photos of the issue. This allows us to quickly assess the problem and offer a suitable solution, such as a replacement or refund. We always aim to resolve issues as efficiently as possible.
Care & cleaning
How do I clean a coir doormat?
To clean a coir doormat, simply shake it outdoors regularly to remove loose dirt and debris. You can also use a stiff brush or vacuum cleaner to lift trapped particles from the fibres. Coir is a natural material, so it should not be soaked or exposed to prolonged moisture, as this can affect its durability and appearance. Keeping your mat in a sheltered entrance will help extend its lifespan.
Read our detailed blog on how to clean all of our mats, here.
Can washable mats go in the washing machine?
Yes, our indoor washable mats are designed for easy home maintenance and can be machine washed on a low-temperature cycle. This makes them ideal for busy households, pet owners and high-traffic areas. We recommend checking the care label before washing and allowing the mat to air dry naturally where possible to maintain its shape and performance.
How do I clean outdoor mats?
Outdoor mats can be cleaned by shaking them out regularly to remove dirt, mud and leaves. For a deeper clean, you can hose them down or use mild soapy water to remove stubborn marks. Always allow the mat to dry fully before placing it back in position to ensure optimal performance and longevity.
How do I clean kitchen vinyl mats?
Kitchen vinyl mats are designed to be wipe-clean for maximum convenience. Simply use a damp cloth with mild detergent to remove spills, crumbs or stains. Avoid abrasive cleaners, as these may damage the surface. These mats are ideal for busy kitchens where easy maintenance is essential.
Product information
What are Artsy Mats made from?
Artsy Mats offers a carefully selected range of materials to suit different areas of the home. These include natural coir (made from coconut fibres), durable recycled PVC outdoor mats, washable indoor mats and cushioned vinyl kitchen mats. Each material is chosen for its combination of practicality, durability and stylish design, ensuring there is a mat for every type of entrance and lifestyle.
Are your mats suitable for outdoor use?
Yes, we offer a range of outdoor doormats designed for different levels of exposure. Coir mats are best suited to sheltered entrances such as porches, while our recycled PVC outdoor mats are designed to withstand more exposed conditions. Both options are effective at trapping dirt and helping to keep your home cleaner.
Do your mats have non-slip backing?
Many of our mats feature non-slip or anti-slip backing to help keep them securely in place on hard flooring such as tile, laminate and wood. This is particularly useful in busy households where safety and stability are important, especially in entranceways and high-traffic areas.
Are your mats suitable for homes with pets and children?
Yes, Artsy Mats products are designed with real homes in mind. Our mats are ideal for households with pets and children, helping to trap mud, paw prints, crumbs and everyday mess. Durable materials and easy-clean designs make them a practical solution for busy family life.
Our mats are manufactured to meet safety standards, and we strive to use non-toxic materials. For specific material information, such as for our vinyl kitchen mats, please refer to the product details on each page.
Are Artsy Mats environmentally friendly?
Yes, we offer several eco-friendly options such as our coir doormats which are made from natural coconut fibres, which are a renewable resource. Diatomaceous earth is used for our durable vinyl for vinyl kitchen mats, recycled truck tyres & nylon fibres for indoor washable doormats, and PVC for outdoor doormats. We are continuously exploring new eco-friendly materials and production methods. You can find more information in product descriptions.
Are Artsy Mats products safe for all floor types (e.g., hardwood, vinyl, tile)?
Our doormats are designed to work well on a variety of flooring types. However, for certain delicate flooring or finishes, it’s always a good idea to check the product description or consult the flooring manufacturer. Here’s a guide to help you choose the best placement:
- Laminate Flooring: A great match! Just lift the mat occasionally to keep the area fresh and dry.
- Hardwood Flooring: Works well and helps protect against dirt and moisture.
- Tiled Floors (Ceramic & Porcelain): Ideal for both ceramic and porcelain tiles.
- Carpeted Flooring: Can be placed on carpets without issue, though a non-slip underlay may help with stability.
- Vinyl Flooring: Suitable for most vinyl floors. However, latex and rubber-backed products may cause plasticiser migration, which can lead to discoloration or surface changes over time. We recommend checking with your flooring manufacturer. You can use a suitable underlay to prevent this.
- Karndean Flooring: Karndean advises against using rubber-backed products, as they can cause plasticiser migration. We recommend checking Karndean’s official care guidelines before use.
- Concrete Floors: Our mats are ideal for both indoor and outdoor concrete surfaces, keeping dirt and moisture at bay.
Our mats have a non-slip backing, so no additional underlay is needed in most cases. If you’re unsure about compatibility, we recommend checking with your flooring manufacturer for tailored advice. Ensure mats are placed on clean, dry surfaces.
How do I choose the right size doormat for my doorway on Artsy Mats?
A good rule of thumb is that your doormat should be at least 80% of the width of your doorway. We offer various sizes across our mat styles, and product pages list specific dimensions. Consider the swing of your door and the space available.
What's a good mat design for a housewarming gift?
A welcoming personalised doormat with the new homeowners’ name or a cheerful “Welcome” design is always a great choice. A stylish vinyl kitchen mat can also be very thoughtful housewarming gifts. Consider a funny doormat if you know their sense of humour!
Personalised Mats
How long do personalised mats take to arrive?
Personalised doormats are made to order, which means they may take slightly longer to arrive than standard products. This allows time for your custom design to be carefully produced. Estimated delivery times are always shown at checkout so you know exactly when to expect your order.
Are personalised mats made to order?
Yes, all personalised doormats are individually made to order. This ensures each mat is unique and tailored specifically to your chosen design, whether that includes a family name, house number or custom message.
What customisation options are available?
Depending on the product, customisation options may include names, text, fonts, layout styles and design variations. Each product page clearly outlines the available options so you can create a design that suits your home and personal style.
Can I return a personalised mat?
Personalised mats are non-refundable unless they arrive damaged or faulty, as they are custom made specifically for each customer. If there is an issue with your order, contact us on the form below and our team will work quickly to resolve it.
Do you offer custom sizes?
Unfortunately we do not offer custom sized doormats.
We offer a variety of sizes to fit most needs. For customisation, consider our personalised doormat options where available.
We do not recommend cutting our finished coir doormats as it can compromise the edging and lead to unravelling or increased shedding.
Account Info
Why should I sign up for an Artsy Mats account?
- Check out faster
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your wish list
I've forgotten my account password, what do I do?
It’s easy to reset your account password, click here.
I have a trade account, how do I log in?
If you are a wholesale buyer, use the login button at the top of our website to login to the wholesale website. If you can’t see this, click here.
Do you offer bulk or wholesale pricing?
Yes, we do offer options for bulk orders and wholesale mats for businesses or individuals looking to purchase larger quantities. Please visit our wholesale section to learn more and get in touch with our team.
