We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unused, with tags, and in its original packaging. If the original packaging is unavailable, you will be required to source suitable packaging. You’ll also need the receipt or proof of purchase.

To start a return, complete the contact form above. Returns must be sent to the following address:
20 Sandersons Way, Blackpool, Lancashire, FY4 4NB, United Kingdom.

If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. If you’re located outside the United Kingdom, please note that return shipping may take longer than expected.

You can always contact us with any return questions here.

Please note that a £1.99 fee will be deducted from your refund to cover processing and handling costs.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item - be sure to include images so we can assess the issue and resolve it accordingly.

Exchanges

The quickest way to get the item you want is to return the item you have. Once the return is approved, you can make a separate purchase for the replacement item. A refund will be processed once the return is received.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that a £1.99 fee will be deducted from your refund to cover processing and handling costs.

Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.

If more than 5 business days have passed since your refund was approved, please contact us here.