Fast dispatch

Orders are usually dispatched in 1-2 working days

Reliable delivery

We work with trusted courier partners to deliver your order safely.

Need help?

Our customer service team is here if you have any delivery questions.

Delivery options

For international shipping, please proceed to checkout to determine the applicable rates for your destination. For deliveries to Europe and other international destinations, please allow up to 14 days for delivery (although most deliveries are made within 5 days).

Kindly note that orders shipped outside of United Kingdom may be subject to import fees, duties, and taxes, the rates of which we are unable to influence or advise on.

Delivery service

Estimated delivery

Cost

UK mainland

1-2 working days

Free

Highlands

2-5 working days

£4.99

Northern Ireland and the Channel Islands

2-5 working days

£9.99

Tracking your order

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
If you haven't received your tracking email, please check your spam or junk folder before contacting us.

Bank holidays & peak periods

During busy periods such as Christmas or bank holidays, delivery times may be slightly longer than usual.
We'll always display any known delays on our website where possible.

Frequently asked questions

How long does delivery take?

We aim to dispatch all orders as quickly as possible, with most UK deliveries arriving within 2 – 5 working days. Delivery times may vary slightly depending on the product type and location. Personalised doormats are made to order, so they may take a little longer to arrive due to the custom production process. Estimated delivery times are always shown at checkout so you know exactly what to expect before placing your order.

Do you deliver across the UK?

Yes, we deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. We use reliable UK delivery partners to ensure your order arrives safely and efficiently. Whether you are ordering a coir doormat, outdoor mat or washable indoor mat, we aim to provide a smooth and dependable delivery experience nationwide.

Can I track my order?

Yes, once your order has been dispatched you will receive a tracking link via email. This allows you to follow your delivery in real time and see estimated arrival updates. If you have any issues accessing your tracking information, our customer service team will be happy to assist.

I have ordered the wrong mat, can I cancel my order?

If you have changed your mind about the mat you ordered, please contact us as quickly as possible. Our team work hard to get your orders dispatched quickly so the quicker you contact us the better. If we have already dispatched your order, we would ask you to return it to us and we will happily refund you. This will then allow you to order the correct mat.